Vulnerability Disclosure Policy

This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to Frontier Developments Plc ("Frontier") in relation to our sites or services.

We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it. We value those who take the time and effort, acting in good faith, to report security vulnerabilities according to this policy.

However, we do not operate a bug bounty programme, offer monetary rewards, public kudos or any other form of reward for vulnerability disclosures.

Reporting

If you believe you have found a security vulnerability, please submit your report to us using the following email: security@frontier.co.uk

In your report, please include details of:

• The website, IP or page where the vulnerability or security concern can be observed.
• A brief description of the type of vulnerability identified, including CVE numbers and CVSS scores if applicable.
• Steps to reproduce. These should be a benign, non-destructive, proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities.

What to expect

After you submit a vulnerability report, we will aim to respond within 5 working days and aim to triage the report within 10 working days. We may keep you informed of progress at our discretion.

Priority for remediation is assessed based on impact, severity, and exploit complexity. Vulnerability reports may take time to triage or address depending on complexity and internal priorities.

We may contact you with additional questions or clarification requests. If a solution is implemented, you may be invited to confirm that it adequately addresses the reported issue.

Guidance

When conducting testing, you must NOT:

• Break any applicable law or regulations.
• Access unnecessary, excessive or significant amounts of data.
• Modify data in Frontier's systems or services.
• Use high-intensity invasive or destructive scanning tools to find vulnerabilities.
• Attempt or report any form of denial of service, e.g. overwhelming a service with a high volume of requests.
• Disrupt Frontier's services or systems.
• Submit reports detailing non-exploitable vulnerabilities, or reports indicating that the services do not fully align with "best practice", for example missing security headers or DMARC configurations.
• Submit reports detailing TLS configuration weaknesses, for example "weak" cipher suite support or the presence of TLS1.0 support.
• Communicate any vulnerabilities or associated details other than by means described in the published security.txt.
• Social engineer, "phish" or physically attack Frontier's staff or infrastructure.
• Demand financial compensation in order to disclose any vulnerabilities.

You must:

• Always comply with relevant data protection law and must never violate the privacy of Frontier's users, staff, contractors, services or systems. You must not copy, download, save, share, redistribute or fail to properly secure data retrieved from Frontier's systems or services.
• Securely delete all data retrieved during your research as soon as it is no longer required or within 1 month of the vulnerability being resolved, or on demands by Frontier, whichever occurs first (or as otherwise required by data protection law).

Legalities

This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause Frontier, its group companies or its partner organisations to be in breach of any legal obligations.